For our first adoption in November 2000, we used your travel agency (through our adoption agency) and we were extremely pleased and satisfied with our Lotus travel services. For our second adoption, we changed adoption agencies to CCAI. Now CCAI is a most excellent adoption agency, but they used a different travel agency for their adoption trips and never did we appreciate LOTUS TRAVEL as much as AFTER having an experience with a different agency. Our experience with this second travel agency has been terrible after the top notch service we received from Lotus. Without notifying us until it was too late to make changes, this agency booked us United Airlines - horrible economy seats on an already FULL plane so we could not upgrade to better seats (we had requested business or first class in writing weeks prior to our booking) -- terrible, uncomfortable flights, inconvenient flight times, many plane changes, and so on. Also the agency was very hard to reach with odd hours to call, at least from the east coast, and when I did call, I usually got an answering machine even when the agency was open, staff that were not very polite or helpful or easy to understand, and so on. For us, it felt like going from a limo to a cheap economy car, the difference was so striking. I just wanted to let you know that I feel your agency is the best. So much so that when someone asked me about travel agencies for China adoption, as their adoption agency did not help much with travel arrangements, I immediately suggested she contact Lotus travel and talk to your agency about the travel arrangements for her adoption in China. She was delighted with my advice and said she will be contacting you. CCAI is clearly the Cadillac of adoption agencies, and Lotus travel is clearly the Cadillac of travel agencies. We were disappointed not to able to use your agency for our second trip. I think we have completed our family, 2 adoptions from China, but if we ever change our mind, you can be sure that we will use Lotus travel apart from our adoption agency in the future. Also, eventually we want to take our 2 beautiful girls back for a tour trip to China. We will be calling you when that time comes. Thank you for everything.